Frequently Asked Questions

The Right To Be Forgotten


Who does the online Right To Be Forgotten apply to ?

The online Right To Be Forgotten applies to people living within the Europe Union.


Can an American citizen living in Europe use a European search engine removal request form ?

Yes, all residents living within the European Union, regardless of their nationality, can use the form. The form does not apply to a European citizen living outside the European Union.


Can I use the removal request form in either a company's name or in a brand's name?

No, the Court of Justice of the European Union (CJEU) has limited the scope of this measure to apply to individuals only.


Can someone in the public eye use a removal request to have links about them taken down ?

It's unlikely. The CJEU has specified that search engines must consider the public’s right to information as it is of more importance when dealing with someone in the public eye.


Is it possible to request the removal of a picture or a video?

Yes, as long as you have a valid URL that points to the relevant web page. (A URL is the web page address in the following format: http://www.pageto forget.com/xxxxx.html).


How do I remove the search result for a deceased person?

We recommend that you go to the removal request form submission page on Forget.me. You will then be guided step by step.


Will content disappear from the site?

No, only the link will be removed from European search engines results, the content will remain available.


Is it possible to remove a search result that appears on search engines outside Europe?

No, the CJEU decision only applies to European search engines. For example, the information will still be available on the Canadian search engine www.google.ca.





The Right To Be Forgotten according to Google and Bing


What do Google and Bing base their decision on to either accept or decline my request to have search results removed?

Google and Bing base their decision on the inadequacy, obsolescence, or inappropriate web page content as specified by the CJEU.


How many URL's may I submit on a removal request form?

There is no limitation by Google at the moment. Bing currently limits right to be forgotten requests to 5 URL's.


Do Google and Bing indicate that a link has been removed ?

Google does not display in its search results that a link has been removed. However, Google displays a notice to users from European Union searching for a person that results may have been removed:

About Bing, the removal of links have not yet started, we'll know more soon.


Can I ask Google and/or Bing to reverse my search request removal ?

It is not known if search engines will provide this facility and if so, whether it will be free or not.





Forget.me


Who administers Forget.me?

Forget.me was launched by Reputation VIP (www.reputationvip.com), a European leader in Online Reputation Management for both individuals and companies.


Is Forget.me a free service?

Yes, during its start-up phase Forget.me is completely free.


Can I use Forget.me to submit my own removal request to the search engines?

Yes, you can submit the form yourself. By using the Forget.me service, you authorise us to manage your requests. You can also ask Forget.me to submit these to the search engines on your behalf. Presently Google and Bing allow this.


How does Forget.me increase my chances of success?

Forget.me provides its expertise in Online Reputation Management. We have worked to simplify the procedure for you while also complying with the expectations of the search engines.


I noticed that search engines require text to support my request. Can Forget.me help me write it?

Yes, several examples of texts are available on Forget.me. We worked with lawyers specialising in the Right to be Forgotten and on-line reputation to provide you with customised texts. We based them upon actual cases in order to meet your needs as closely as possible, whilst also complying with the specifications of the search engines.


Will Forget.me help me find inappropriate links to delete?

It’s not always easy to search for links to delete. You must be very accurate and not make any mistakes when copying and pasting. Forget.me will help you find them and transmit them error-free.


Will I receive proof that my request was successfully received by the search engine?

We will forward you any document sent by the search engine, including acknowledgement of receipt.


Is it Forget.me or the search engine who will directly respond to me?

Forget.me will advise you at each step as your request is being processed. You will be kept well informed of any search engine’s acceptance or refusal of your request.


How will you advise me of the search engine’s response?

We will advise you via email each time.


If the research engine responds positively to my search removal request, how can I check if my information was “forgotten”?

We have developed a technology enabling us to verify if the search engine did in fact remove the information from its’ index. We can do this on all European search engines.


I submitted a search removal request to a search engine. How long should it take to be fulfilled?

Due to the significant volume of requests initially there may be some delay on the part of the search engine, however by using Forget.me, you avoid additional delays as your request will be standardised and adapted to your situation. In addition, you can monitor your request’s progress on our website.


Will using an intermediary increase the processing time?

No. The opposite is true as your request will be standardised with customised texts, correctly indicated URLs, etc., so there is less risk of your request being rejected by the search engine due to incorrect formatting.


I am underage. Can I use Forget.me?

No, you must be 18 years or over to use our service.


I’ve already sent a request to Google using their removal request form. Should I submit it again via Forget.me?

No, we do not recommend that you send two requests to Google. However, you can register on Forget.me to manage the removal of your URLs once Google has received your request.





Confidentiality and personal information


What does Forget.me do with my personal information?

Forget.me asks you for personal information solely for the purpose of handling your request. It is never used for any other purpose.


What is your privacy policy?

Respect of your privacy is of the highest importance for Forget.me. We undertake to respect the confidentiality of any information provided to us.





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